Responsible Gaming at demojili
At demojili, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress or harm. Our responsible gaming programme gives every player in Bangladesh the tools, resources, and support needed to stay in control of their play at all times.
Our Commitment to Safe Play
Responsible gaming is not an afterthought at demojili — it is a fundamental part of how we operate our platform every single day.
demojili is committed to providing a safe, fair, and transparent gambling environment for all players across Bangladesh — including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We take our duty of care seriously. Every product decision, every promotional offer, and every customer-support interaction is evaluated against one consistent standard: does this serve the long-term wellbeing of our players?
Gambling at demojili — whether you are placing a cricket wager on the Bangladesh Tigers during BPL season, spinning a slot from Pragmatic Play, or joining a live dealer table hosted by Evolution Gaming — should always be a source of entertainment and excitement, nothing more. The moment gambling stops being fun, it is time to use the tools and resources described on this page.
Our responsible gaming framework is built around four core principles: prevention (age verification and proactive education), player empowerment (self-directed limits and controls), early intervention (behaviour monitoring and tailored outreach), and support access (fast, compassionate assistance available around the clock).
Mandatory Age Verification
Every new player must confirm they are 18 or over during registration. Full KYC verification is required before any real-money transactions are processed.
Player-Set Deposit Limits
Set daily, weekly, or monthly deposit caps in BDT directly from your Account Settings. Limits take effect instantly and can only be raised after a mandatory 7-day cooling-off period.
Session Time Reminders
Set a session time limit and receive an in-app notification when you approach or reach it. After your limit expires, the platform will automatically log you out.
Self-Exclusion
Choose to exclude yourself from demojili for a defined period — from 24 hours up to a permanent lifetime ban. Self-exclusion is activated instantly and cannot be reversed during the chosen period.
Activity Monitoring
Our platform monitors player behaviour patterns for signs of potentially problematic gambling and may proactively reach out to offer support resources or activate protective measures.
24/7 Dedicated Support
Our support team — fluent in both English and Bengali — is available around the clock via live chat to help with any responsible gaming concern, from setting limits to initiating self-exclusion.
Age Restriction — 18+ Only
demojili is strictly an adult gambling platform. No person under the age of 18 may register an account or place a wager under any circumstances.
How We Verify Age
All new players must provide a valid government-issued identity document as part of the KYC process. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh Driving Licence. Until age verification is successfully completed, withdrawals are suspended and real-money wagering limits apply.
Protecting Minors on Shared Devices
If you share a computer, smartphone, or tablet with children or teenagers, we strongly encourage you to take the following precautions:
- Use a strong, unique password for your demojili account and never share it with household members.
- Always log out fully after each gaming session rather than simply closing the browser tab.
- Enable parental control or content-filtering software on shared devices to block access to gambling websites.
- Keep your payment method details (bKash PIN, Nagad PIN, bank card details) entirely separate from any shared profiles or autofill settings.
Suspected Underage Account? If you believe a minor has registered on demojili or has accessed your account without your knowledge, contact our support team immediately via live chat. We will suspend the account within minutes and conduct a full investigation.
Signs of Problem Gambling
Recognising the early warning signs of problem gambling is the first and most important step toward getting help. Awareness can make all the difference.
Problem gambling — sometimes called gambling disorder — develops gradually. Many people who experience it do not immediately recognise that their gambling has moved from recreational entertainment to something that is causing real harm to their finances, relationships, mental health, or daily life. The signs below are not a clinical diagnosis, but they are widely recognised indicators that gambling may have become problematic. If several of these descriptions apply to you or someone you know, we encourage you to use the tools available on this page and to reach out to our support team or a professional counselling service.
You Are Not Alone: Problem gambling is a recognised condition that responds well to professional support and behavioural intervention. Seeking help is a sign of strength. Our support team can connect you with appropriate resources and activate protective tools on your account immediately.
Deposit and Spending Limits
Take control of your gambling budget by setting financial limits that are automatically enforced by the demojili platform.
One of the most effective tools for maintaining healthy gambling habits is setting a firm budget before you play. demojili makes this easy by allowing you to set deposit limits directly from your Account Settings. Once a limit is active, the platform will automatically decline any deposit that would cause you to exceed it — removing the temptation to "top up just one more time" in the heat of the moment.
| Limit Type | Period | Currency | Effect | To Decrease | To Increase |
|---|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | BDT (৳) | Blocks deposits above the set ৳ amount within any 24-hour window | Instant | 7-day cooling-off |
| Weekly Deposit Limit | Rolling 7 days | BDT (৳) | Blocks deposits above the set ৳ amount within any 7-day window | Instant | 7-day cooling-off |
| Monthly Deposit Limit | Rolling 30 days | BDT (৳) | Blocks deposits above the set ৳ amount within any 30-day window | Instant | 7-day cooling-off |
| Session Loss Limit | Per gaming session | BDT (৳) | Ends the session automatically when cumulative net losses reach the set amount | Instant | 24-hour cooling-off |
How to Set a Deposit Limit
- Log in to your demojili account and navigate to Account Settings.
- Select the Responsible Gaming tab.
- Choose the limit type you wish to set (Daily, Weekly, or Monthly).
- Enter your preferred limit amount in BDT (৳).
- Confirm by clicking Apply Limit. The limit is active immediately.
Our Promise on Limit Reductions: Any request to lower a deposit limit takes effect immediately — we will never delay a request that increases your protection. Requests to raise a limit are subject to a mandatory cooling-off period so that the decision is made with a clear head, not in the moment.
Time-Out and Session Controls
Step away from the platform for a defined period with our easy-to-activate time-out feature — no questions asked.
Sometimes a short break is all you need to reset perspective and return to gambling as a purely recreational activity. demojili's time-out feature lets you suspend access to your account for a short, defined period without triggering the longer-term consequences of a full self-exclusion. During a time-out, you will be unable to log in, place bets, or make deposits — but your account, balance, and data are fully preserved and will be waiting for you when the time-out expires.
24-Hour Time-Out
A single day away from the platform. Ideal if you have had an unusually long session or feel you need to reset after an emotional loss.
7-Day Time-Out
A one-week break that gives you space to reflect on your gambling habits without the permanence of a longer exclusion.
30-Day Time-Out
A full month away from the platform — recommended if you have noticed several warning signs or feel your gambling is becoming difficult to control.
Custom Duration
Choose any period between 1 day and 6 weeks. Custom time-outs activate instantly and cannot be reversed before the end date you select.
Session Time Reminders
In addition to account-level time-outs, demojili allows you to set a session duration reminder. You will receive an on-screen notification when you have been actively logged in for your chosen duration — for example, 30 minutes, 1 hour, or 2 hours. When the session timer expires, the platform will display a mandatory 60-second pause screen before you can continue, giving you a moment to decide whether to carry on or stop for the day.
Reality Check Pop-Ups
Enable Reality Check notifications in your Account Settings to receive periodic pop-up messages during your gaming sessions. Each Reality Check message shows you the current time in Bangladesh Standard Time (BST, UTC+6), how long you have been logged in, your net win/loss for the session, and the total amount deposited during the current session. Reality Checks can be set at 15-minute, 30-minute, or 60-minute intervals.
Time-Out vs Self-Exclusion: A time-out is a temporary, short-duration break. Self-exclusion (described in the next section) is a longer-term commitment — typically 6 months, 1 year, 2 years, 5 years, or permanent — for players who need a more serious intervention. If you are unsure which option is right for you, speak to our support team via live chat and they will guide you.
Self-Exclusion Programme
If gambling is causing you or your loved ones distress, our self-exclusion programme provides a firm, enforced barrier between you and the platform.
Self-exclusion is the most powerful responsible gaming tool available on demojili. When you self-exclude, your account is immediately suspended and you are prevented from logging in, placing bets, making deposits, or accessing any real-money feature of the platform for the duration you have selected. Any pending withdrawal at the time of self-exclusion will be processed and returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within the standard processing window.
Self-exclusion on demojili covers the entire platform — all game categories, all sports betting markets, all live casino tables, all promotional offers. There is no way to partially self-exclude from one section while continuing to use another.
6-Month Exclusion
A six-month break from the platform. Recommended as the minimum self-exclusion period for players experiencing early signs of problem gambling.
1 or 2-Year Exclusion
A medium-term commitment that gives you an extended period to seek professional support, rebuild healthy habits, and stabilise your financial situation before considering a return.
Permanent Exclusion
A lifetime ban from demojili. This option is irreversible. Once activated, no request to reopen the account will ever be considered. Recommended for those with severe gambling disorder.
How to Self-Exclude
- Log in to your demojili account and go to Account Settings → Responsible Gaming.
- Select Self-Exclusion and choose your preferred exclusion duration.
- Read and confirm the terms of the exclusion. Your account will be suspended instantly upon confirmation.
- You will receive a confirmation email to your registered address, and all marketing communications from demojili will be suppressed for the duration of the exclusion.
- If you need assistance activating self-exclusion at any time — including if you feel you cannot wait to log in — contact our live chat support team directly. An agent can initiate the exclusion on your behalf within minutes.
What Happens During Self-Exclusion
- Your account is immediately locked — login attempts will be declined.
- Any pending withdrawal is processed and returned to your registered payment method.
- All promotional emails, bonus notifications, and marketing messages are suppressed.
- Your account data is retained in line with our legal obligations (see our Privacy Policy) but is inaccessible to you during the exclusion period.
- After a non-permanent exclusion period ends, your account will not automatically reopen. You must contact support to request reactivation, and a 24-hour mandatory cooling-off will apply before access is restored.
Self-Exclusion Cannot Be Reversed Early: Once you have selected a self-exclusion period and confirmed it, demojili will not reinstate access before the exclusion end date under any circumstances — including claims that you have recovered, financial emergencies, or requests made via third parties. This policy exists entirely for your protection.
Self-Assessment Questionnaire
Answer these questions honestly to gain a clearer picture of your current relationship with gambling. This is not a clinical tool — it is a starting point for self-reflection.
The following questions are adapted from internationally recognised responsible gambling self-assessment frameworks. Read each question carefully and consider how often the described situation applies to you over the past 12 months. If you find yourself answering "sometimes", "often", or "always" to three or more questions, we strongly encourage you to contact our support team or seek professional guidance.
What to Do Next: If several of these questions resonate with your experience, please do not wait. Reach out to our 24/7 support team via live chat, activate a time-out or self-exclusion from your Account Settings, or contact a professional gambling support service. Early action always leads to better outcomes.
Getting Help and Support
You are never alone. Help is available right now — from demojili's own support team and from dedicated professional services.
Recognising that gambling has become a problem and deciding to seek help takes real courage. At demojili, we are proud to support every player who takes that step. Our dedicated responsible gaming support agents — available 24 hours a day, 7 days a week, in both English and Bengali — can help you activate any protective tool on your account, talk through your options, and point you toward appropriate professional resources, all without judgement and in complete confidence.
In addition to our in-platform support, we encourage players who are struggling with gambling-related harm to speak with qualified counsellors and support organisations that specialise in this area. Seeking help from an independent professional service is entirely compatible with using our built-in tools — in fact, combining both approaches produces the best outcomes.
Contact demojili Responsible Gaming Support
Our responsible gaming team is available around the clock. All conversations are confidential and handled with care by trained agents who speak both English and Bengali.
General Guidance for Players Seeking Help
If you believe your gambling has become harmful, the following steps are a practical starting point regardless of where you seek support:
- Stop playing immediately and activate a time-out or self-exclusion on your demojili account via Account Settings or by contacting our live chat team.
- Tell someone you trust — a family member, close friend, or colleague. Breaking the silence is often the hardest step, but it significantly improves recovery outcomes.
- Review your finances honestly. Understanding the full financial impact of your gambling helps you make a realistic plan to address any debt or shortfall.
- Seek professional counselling. Cognitive behavioural therapy (CBT) and peer support groups have strong evidence bases for treating gambling disorder. Your doctor or a mental health professional in Dhaka, Chittagong, or your local city can provide a referral.
- Use a spending tracker. bKash, Nagad, and most Bangladeshi banks provide transaction history tools. Reviewing these honestly can be a powerful motivator for change.
- Remove access triggers. Delete saved payment details, log out of all devices, and consider asking a trusted family member to temporarily hold your bKash or Nagad PIN while you recover.
Recovery is Possible: Thousands of people across Bangladesh and around the world successfully overcome problem gambling every year. With the right support — from our platform tools, from loved ones, and from professional services — you can regain control of your gambling and your life. The first step is reaching out. We are here when you are ready.
A Note on Eid, Holidays, and High-Risk Periods
Research consistently shows that gambling activity — and gambling-related harm — tends to increase during extended public holidays such as Eid-ul-Fitr, Eid-ul-Adha, Pohela Boishakh, and other festive periods when people have more leisure time and may be under financial stress from additional spending. During these periods, demojili proactively encourages all players to review their deposit limits and session time settings. Our responsible gaming support team is fully staffed throughout all Bangladeshi public holidays with no reduction in service.
Play Smart. Play Safe. Play at demojili.
When gambling stays fun and within your limits, it is one of life's great entertainments. Explore our games, check our FAQ for common questions, or log in to review your account settings and responsible gaming tools.